Shipping policy

Shipping Policy

Order Processing Time. All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. However, we only ship on Monday – Wednesday of each week so that your order will reach you by Friday.  (We do not offer Saturday delivery). You will receive another notification when your order has shipped.  Please note that orders received after 12PM will be shipped the following shipping day.

Domestic Shipping Rates and Estimates. Shipping charges for your order will be calculated and displayed at checkout.

Estimated Delivery Times. Standard Shipping: 2 business days.

States that we ship to:

International Shipping.  We do not offer international shipping at this time. 

How do I check the status of my order?

• When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
• If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at info@eatdoro.com [CG4] with your name and order number, and we will look into it for you.

Shipping to P.O. boxes.  Some carriers have limitations around shipping to P.O. Boxes. If you have any issues, please contact info@eatdoro.com for more information.

Refunds, Returns, and Exchanges

General Return Policy

DORO meal kits are perishable. Due to the nature of perishable goods, we do not accept returns on these items. However, if your DORO meal kits arrive damaged or spoiled, please contact us immediately at info@eatdoro.com with your order number and a photo of the item’s condition. We handle these cases on an individual basis and will work with you to find a satisfactory solution, which may include a replacement or refund.

*If you place an order and are not home to receive it, DORO is not responsible for replacing damaged or spoiled products because they are neglected and not refrigerated on a timely basis.

Promotional Return Policy for Money Back Guarantee Offer 

For a limited time only, we are offering a full refund of the cost of the meal kit for any customer that is unsatisfied with the flavor of our products.  The full value of this offer is $39.99 and does not include any fees paid for shipping. This offer is limited exclusively to (1) 3 meal kit bundle of any offered combination.  It is also limited to 1x per customer.  Customers who request a refund must provide feedback to support the reason for their dissatisfaction.  

We reserve the right to discontinue this promotion at any time and without notice.  

If you have any questions regarding our return policy, please don't hesitate to contact us at info@eatdoro.com.